Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Mistix@mistixworld.com with the reason for your return. 

We will then confirm next steps which may include Mistix World sending you a return shipping label, depending on the reason for your return. You can always contact us for any return question at Mistix@mistixworld.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot except returns or exchanges if the item has been used, damaged or without the original packaging, labels or tags.

Exchanges

Please contact us for any exchange questions at Mistix@mistixworld.com.

We will then confirm next steps which may include Mistix World sending you a return shipping label, depending on the reason for your exchange. The buyer may be charged postage for the new item purchased in exchange for the original item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Please contact us for any exchange questions at Mistix@mistixworld.com.